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Frequently Asked Questions

What is TMLCS Refund Policy?

Our goal is to provide quality professional documents and services! We encourage communication regarding dissatisfaction with services and any addressed concerns regarding professional documents will be reviewed. Revisions for final documents are available within 72 hours of final products being delivered to client. All sales are final and non-refundable.  

 

How long in the turnaround time for resume and cover letter services?

The average turnaround time for professional documents is usually 10-17 business days following consultation. Business days do not include weekends, holidays, or my personal days off. Promise dates are established with these variables in mind.

**NOTE** A promise date will be provided to the client during the scheduled consultation call. It is not uncommon for clients to receive communication from me on non-business days. Meaning, I may operate at a limited capacity even on my off days. However, these days do not impact the promise date set during the consultation call. Please ask questions and clarify any concerns regarding this policy prior to booking services. 

What is your policy on rescheduling consultations?

Here with TMLCS, we aim to provide quality customer service and products. Consultation appointments can be rescheduled free of charge by clients with a maximum of two times following the originally scheduled consultation. Any additional rescheduling of appointments will incur a $20 fee. No call no-show appointments can be rescheduled up to 48 hours following the missed appointment. Appointments that are not rescheduled or fees that go unpaid following a third request for consultation will result in a cancellation of appointment and service. In this case, a new service would need to be paid for before another consultation is scheduled. Refunds are not processed for these circumstances

 

What forms of payment are accepted?

Invoices are sent using Square software, accepting Visa, MasterCard, American Express, Discover, JCB, or UnionPay.

 

How will I receive my documents?

Once documents are completed, they will be emailed to you using the email address provided during consultation. A confirmation text message will also be sent, informing you of your document’s completion.

 

Do you provide training or workshops to groups?

Training and workshops are available for organizations, colleges and universities. Please visit the "Grow" page and contact us directly for scheduling or inquiries.

 

What is the Grievance Policy?

We welcome   your constructive feedback! Please direct all grievances to us directly at throughmylenseconsulting@gmail.com . You can also submit a grievance through the website Contact form. Please title the subject header “Customer Grievance”.

Don't see the answer to your question?

Contact us directly at throughmylenseconsulting@gmail.com .

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